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If you'd like to discuss a faulty digital product such as a website you have received from Geek. Timothy Osborne please let us know and we'll aim to fix any issues you experience. 



Sometimes a deposit is required to begin work. In the event you change your mind a deposit is non-refundable. However if your service isn't working as a result of our actions then you may be entitled to a full refund. We use historical, saved versions of your website to assess where errors have occurred. You will always have access to this service too through your website service. 


The Consumer Rights Act defines digital content as ‘data which are produced and supplied in digital form’. 

This means you have rights in relation to anything you download or stream, including apps, ebooks, films, games or music.

Digital content must be:

  • Of satisfactory quality

  • Fit for a particular purpose

  • As described by the seller.

If your digital content does not meet these criteria and develops a fault, you have the right to have your digital product repaired or replaced. 


In the event of digital content that are of unsatisfactory quality, unfit for purpose or not as described, before you can claim a refund.

You can choose whether you want the goods to be repaired or replaced, but the retailer can refuse if they can show that your choice is disproportionately expensive compared with the alternative.

You’re entitled to a full or partial refund instead of a repair or replacement if any of the following are true:

  • The cost of the repair or replacement is disproportionate to the value of the digital content

  • Repair or replacement is impossible

  • Repair or replacement would be significantly inconvenient

  • Repair would take unreasonably long

  • Repair has been unsuccessful.

If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.

If you don’t want a refund and still want your product repaired or replaced, you have the right to request that the retailer makes further attempts at a repair or replacement.



How you purchased the content matters:

  • Any digital content for which you have paid for, whether that’s with money, a gift card or credits

  • Any free digital content supplied with goods, services of other digital content for which you pay a price. For example, a computer program you need to download in order to watch a paid-for online streaming service

  • Any free digital content not usually available free of charge unless you pay a price for either for it, or the goods, services or digital content it’s supplied with. For example, a smart TV or any other product with pre-installed digital content.


Our agreed timeline for order fulfilment is generally agreed at the time of purchase via email communications. However in the event we have not agreed this please allow up to 40 working days to complete our services in full. 

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